TERMS OF SERVICE.
BECAUSE IT MAKES LIVING TOGETHER SO MUCH MORE PLEASANT.
Uniqueness deserves protection.
True art is born of skill, tireless perseverance, passionate dedication – and the courage to walk one’s own path.
Only a few artists succeed in developing, through their own creative power, a style so unmistakable that their works are recognisable at first glance. The SAYENNE style is one of these rare exceptions. It is the result of years of devotion, intense artistic exploration, and a deep, tangible connection to the soul of animals.
Please honour and respect genuine artistic creation. Only in this way can the uniqueness and true value of art be preserved.
1. SCOPE OF APPLICATION
These General Terms and Conditions apply to all orders, purchases, commissions, deliveries, as well as course and workshop bookings of SAYENNE (Sandra Chiocchetti).
By placing an order, commission, or registering for a course, you agree to these General Terms and Conditions.
Swiss law shall apply exclusively.
2. COPYRIGHT & PROTECTION OF WORKS
SAYENNE Sandra Chiocchetti is the sole creator and copyright holder of the unique SAYENNE style.
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All artworks, illustrations, photographs, texts, audio and video recordings, as well as all content under the artist name SAYENNE are protected by copyright and are the property of SAYENNE Sandra Chiocchetti.
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Any use, reproduction, publication, or distribution – even in part – is prohibited without explicit written permission.
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This also applies to course materials and the unique SAYENNE style.
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SAYENNE is a registered and protected trademark (®) of Sandra Chiocchetti.
3. PURCHASING / COMMISSIONING ARTWORKS
3.1 Purchase of an Original
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A purchase may be confirmed verbally, in writing, by email, or via social media.
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The agreed purchase price must be paid in full before or at the time of handover or prior to shipment.
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Ownership of the artwork transfers to the buyer only after full payment has been received.
Colour accuracy:
Colour deviations between the original artwork and digital representations (shop photos, social media images, work-in-progress photos, screen views) may occur due to technical and material factors.
Such deviations do not constitute a defect and do not entitle the buyer to a return, replacement, or price reduction.
3.2 Commissioned Works (e.g. Animal Portraits)
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Commissions may be requested by email, social media, or in person.
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After confirmation of the commission and receipt of suitable reference photos, the creation process begins and may take several weeks to months.
Colour accuracy:
Work-in-progress photos are provided for orientation only and are not colour-binding.
Differences in colour or tonal values between previews and the final original are possible and do not constitute a defect.
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A binding purchase obligation arises only after approval of the work-in-progress images.
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Shipping takes place after full payment; shipping risk is borne by the customer.
3.3 Payment Methods
Accepted payment methods: TWINT, bank transfer, PayPal.
For personal handover: cash payment or card payment.
3.4 Use of Purchased Works
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Private use is permitted.
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Any commercial use, reproduction, or reuse of any kind requires a written agreement specifying the intended use and corresponding compensation.
Publications should, whenever possible, include the credit: “Illustration by SAYENNE”. -
3.5 Use of Works as Reference
SAYENNE Sandra Chiocchetti reserves the right to use any artwork (including commissioned works) as a reference in catalogues, yearbooks, on the website, and on social media.
4. SHIPPING, DELIVERY & CUSTOMS
4.1 General Shipping Conditions
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Shipping is carried out worldwide from Switzerland.
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Delivery times vary depending on destination and shipping provider and are non-binding.
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SAYENNE assumes no liability for delays caused by postal services, customs, or other external factors.
4.2 Shipping Methods
Economy / Standard (default)
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Shipping without tracking
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Shipping without insurance
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Cost-effective but non-trackable shipping method
Optional upon request (additional charge)
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Priority shipping
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Tracking
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Insurance
These additional services must be expressly requested and paid for before shipment.
4.3 Customs and Import Fees
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International shipments may be subject to customs duties, import taxes, or other country-specific charges.
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These costs are NOT included in the price and must be borne entirely by the customer.
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This also applies if the shipment is declared as a gift (final decision lies with customs authorities).
4.4 Shipping Risk
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The customer bears full responsibility for loss, delay, or damage during transport.
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This applies in particular to economy/standard shipping without tracking and insurance.
4a. Artworks
The following additional provisions apply to the shipment of original artworks:
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Shipping is carried out from Switzerland; shipping costs are included in the purchase price or listed separately.
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Colour deviations:
Minor differences between the original artwork and digital representations (photos, screen views, work-in-progress images) may occur due to technical and material reasons and do not constitute a defect. -
Returns / exchanges:
Returns are generally excluded, except in cases of clearly proven damage or incorrect delivery. -
Delivery times are non-binding and may vary by country.
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SAYENNE assumes no liability for shipping delays, loss, or damage caused by postal services, customs, or transport providers.
4b. Shop Items (Cards, Books, Prints and Other Small Products)
Additional provisions apply to all shop products:
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Worldwide shipping: all items are shipped internationally.
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Shipping costs: shipping fees are automatically displayed in the shopping cart and depend on product, quantity, weight, and destination.
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Colour deviations:
Minor differences in colour, contrast, or appearance may occur due to printing or screen display and do not constitute a defect. -
Returns / exchanges:
Returns are generally excluded, except in cases of clearly proven damage or incorrect delivery. -
Damage claims:
Transport damage must be reported in writing with photographic documentation within 7 days of receipt.
5. COURSES, WORKSHOPS, COACHINGS
5.1 Registration & Payment
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For basic courses held through third-party providers (e.g. boesner), their terms and conditions apply.
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For advanced courses, studio courses, and individual coaching sessions with SAYENNE:
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Registration is binding.
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Full course fee must be paid within 20 days after confirmation.
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Accepted payment methods: bank transfer or TWINT.
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Cash or card payment on the course day only with prior arrangement and confirmation by SAYENNE.
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5.2 Cancellation Policy
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Up to 6 weeks before course start: 100% refund
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6–3 weeks before course start: 50% refund
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Less than 3 weeks before course start, non-attendance, or early withdrawal: no refund
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If the course is cancelled by SAYENNE, the full course fee will be refunded.
Further claims are excluded.
5.3 Use of Technique & Course Materials
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The SAYENNE style is an original development by SAYENNE Sandra Chiocchetti, who is the creator of this specific technique. Everything taught is intended exclusively for the personal development of participants.
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Participants are not permitted to publish the SAYENNE technique process – in whole or in part.
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Course materials are for personal use only.
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Photos of demonstration drawings may only be used privately; publication or distribution is prohibited.
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Video or audio recordings are not permitted.
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SAYENNE assumes no liability for reference images, especially in cases of exact reproduction without permission from the photographers.
5.4 Personal Responsibility & Insurance
Participation in courses is at the participant’s own risk.
Insurance coverage (accident, liability, cancellation insurance, etc.) is the responsibility of the participants.
5.5 Liability Disclaimer
Each participant bears full responsibility for themselves and their actions during and outside courses and coaching sessions and is liable for any damage caused (accidents, theft, or damages of any kind, etc.).
SAYENNE assumes no liability for:
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slight negligence
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transport damage or delays caused by third parties
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indirect or consequential damages
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improper handling by customers
6. DATA PROTECTION
Personal data is treated confidentially and used exclusively for processing orders, commissions, and course registrations.
No data is passed on to third parties, except where required for shipping processes.
7. FINAL PROVISIONS
Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
Changes and updates to these General Terms and Conditions may be made at any time.
Swiss law applies.